FAQ PAGE
You can consult us anytime anything.

Common Questions

Are you trading company or factory ?

Aolong is flooring factory based on Danyang City, Jiangsu Province.

What kind of flooring do you produce ?

We manufacture SPC, PVC flooring and Composite decking in all different types and size.
Please inquiry your belonged sales man for detail information.

What is your major production line ?

Expert in vinyl Indoor and outdoor flooring decoration material, we can match with construction project or local distributor request.

How long can I get your sample ?

We can send out free sample if you had none special request, if you need OEM flooring decor we need 5-8 days to prepare.

Do you customize products (OEM) ? Do you offer OEM services ?

Yes, we offer OEM services to cater to the specific needs and requirements of our customers.

Our OEM services encompass product design, manufacturing, branding, and packaging. We currently have sufficient inventory of 4.0 mm and 6.0 mm SPC flooring, and there is no minimum order quantity (MOQ) restriction.

If you wish to select the thickness, flooring decor, and design packaging according to your preferences, we require a minimum order quantity of approximately 2500 square meters, which is equivalent to one container.

For information regarding the MOQ for other series, kindly inquire with your assigned sales representative.

Sales Questions

How is your MOQ of SPC flooring ?

You are available with 4.0 mm and 6.0 mm SPC flooring for enough inventory which we had none MOQ limitation.
If you need choose thickness, flooring decor, designed package, you need reach one container quantity which is around 2500 square meters quantity.
For other series MOQ, please inquiry your belonged sales man.

How is your payment ?

TT 30% prepayment and balance after BL copy. We also can accept credit card payment. Please inquiry more if you need other payment way.

How is your delivery time ?

You can enjoy around 20 days for urgent orders. normal one is 30-40 days.

Can I check the production process ?

Yes, of course! Usually, our sales team informs customers about shipping details when the cargo is ready or in transit. However, feel free to inquire about the specifics at any time, and our team will be happy to provide you with the necessary information.

Which shipping service can you supply?

We supply FOB,CIF,DDP service, please name the detail request without any hesitation.

How many flooring decor can I choose from?

Wood pattern takes up mostly in the market, but we still have stone and carpet series. We had more than 100 decors which are used now. Please share us with your preferred tone to double choose.

After Purchase Questions

How long is your warranty time ?

Residential application 20 years, commercial application 15 years.

How is your solution if cargo had any damage ?

Firstly, kindly provide evidence of the damaged flooring, along with the quantity affected.

Secondly, if the damage is determined to be a result of transportation issues, we will offer a percentage-based compensation. If the damage is identified as a quality problem, we will promptly provide a compensation solution and thoroughly investigate the production process to identify the root cause of the failure.

Did you have any way to help resell ?

For our agents, we will supply some information to help reselling, but we only can support our agent.

Did you have any installation guide ?

We can supply installation document for different flooring, further video guide can be sent if above is not enough.
For big project, we can directly fly to solve your problem.

Can I place the second order to make sure the decor is the same with the one I bought now ?

Yes, we will leave one pieces as color-correct sample. Then we can make sure no matter how many batches you need, the color is the same.

Getting Started Questions (If you had none basic flooring knowledge)

What is SPC flooring ?

SPC: Stone Plastic Composite. It is a type of very hard vinyl flooring that is constructed with a combination of stone powder and plastic. It is known for its durability, stability, and waterproof properties.

What is PVC flooring ?

PVC flooring is a type of synthetic flooring material that is widely used in both residential and commercial settings. PVC stands for polyvinyl chloride, which is a versatile plastic compound commonly used in various industries.

What is WPC decking ?

Wood Plastic Composite decking, this is a type of outdoor decking material that combines wood fibers or powder with plastic polymers to create a durable and low-maintenance wood decking option.

How long will vinyl flooring last ?

The lifespan of vinyl flooring depends on various factors, such as the quality of the product, the level of foot traffic, and how well it is maintained. Generally, high-quality vinyl flooring can last 15 to 20 years or more with proper care.

Can make an order for my house flooring project?

We usually specialize with commercial and wholesale orders mainly. however, if customer have there own shipping agent, we can definitely allow small orders. Please contact our sales team for more details.

Are your vinyl floors safe for indoor use ?

Yes, our vinyl floors are designed and manufactured to meet safety standards for indoor use. They are free from harmful substances and always undergo testing to ensure they meet or exceed industry regulations.

Can your flooring be installed in moisture areas ?

Yes, our vinyl floors are designed to be waterproof, making them suitable for installation in bathrooms, kitchens, laundry rooms and other areas that may be exposed to moisture.

How do I purchase your vinyl flooring ?

Our vinyl flooring is always readily available for retailers, distributors and contractors any time. Please contact our sales team for more details on how to place your order.

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